The boring pages, written plainly.
Most policy pages are written to protect the company. We've tried to write these so you can actually tell what happens to your money and your data. Where something is genuinely in our favour, we've said so rather than buried it.
Last updated 21 July 2026.
Returns & refunds
The short version. If your atta isn't right, tell us within seven days of delivery. We mill it again or refund you. We don't ask for photographs, and we don't ask you to send flour back.
Why we can't take food back
Flour is a perishable food item milled to your order. Once it has left us we cannot resell it, and food safety rules quite reasonably don't allow us to. So there is no physical return — there is a replacement or a refund.
What we'll put right
- Flour that arrived damaged, damp, leaking or open.
- The wrong grain, wrong grind or wrong quantity.
- Flour that smells or tastes off on arrival.
- An order that never turned up, or turned up far later than the date we gave you.
- You simply didn't like it. Genuinely — tell us on your first order and we'll refund it. We would rather you found out than kept quiet.
What we can't
- Flour reported after seven days, because we can't tell our milling from your storage by then.
- Flour stored badly — a warm cupboard above the stove will turn any atta.
- Custom blends returned because you didn't enjoy the ratios you chose. We'll happily help you adjust the next one.
How refunds work
Once we agree a refund, it goes back the way it came — to the UPI ID that paid, or by bank transfer for a cash-on-delivery order. Expect it inside 5 to 7 working days. Delivery charges are refunded too if the whole order was wrong.
Cancelling
Before your order goes on the stone, cancel it for a full refund — just tell us. Once it's been milled we can't cancel, because it was ground specifically for you and there's nobody else to sell it to. That's the honest trade-off of milling to order.
Monthly plans can be paused, changed or stopped any time before the next milling date, with no minimum term and no cancellation fee.
Shipping
Where we deliver
Today: Indore, Delhi NCR and Rishikesh. We're a small mill and we would rather serve three cities properly than fifteen badly. Check your pincode on the home page — if we don't reach you yet, leave an email and you'll be the first to know when we do.
When it arrives
- Order before 8 PM → on the next morning's stone. After 8 PM → the morning after.
- Packed within the hour of milling and picked up the same day.
- Indore: about 2 days in transit. Delhi NCR and Rishikesh: about 3.
Those are the dates we show you at checkout, not a marketing range. If we're going to miss one, we'll tell you rather than let you wonder.
What it costs
Free over ₹700. Below that, a flat ₹69. We don't hide shipping in the product price.
Privacy
The short version. We collect what we need to mill your flour and get it to you. We don't sell it, rent it, or hand it to advertisers. Ask us to delete it and we will.
What we collect
- To deliver an order: your name, phone number, delivery address, pincode, and email if you give one.
- Your order history, so you can reorder and so we can help when something goes wrong.
- Your pincode, stored in your own browser, so we can show you real delivery dates. That never leaves your device unless you place an order or ask to be told when we reach you.
- Anything you type into a form — a question, a message, a newsletter signup.
- Anonymous usage statistics — which pages get read, which buttons get pressed. Not tied to your name.
What we don't
We don't collect payment card details, because we don't process cards on this site. We don't buy data about you from anyone. We don't track you across other websites.
Who else sees it
Only the people who have to: the courier that carries your parcel, and the hosting and database providers that run this site. Nobody is given your details to sell you something.
Cookies
We use browser storage for practical things — your basket, your pincode, whether you dismissed the top banner, whether you prefer dark mode. No advertising cookies. If we ever add advertising or remarketing tags, we'll ask you first and this page will say so before they run.
Your rights
Ask us and we'll tell you exactly what we hold about you, correct anything wrong, or delete it. We keep order records as long as we're legally required to and no longer. Write to us through the contact page.
Children
This site is for adults buying flour. We don't knowingly collect anything from children. We do sell a first-foods blend, and we say every time: introduce any new grain to a child on your paediatrician's advice.
Terms
What we're selling
Whole grain, stone-ground to your order and delivered as flour. Photographs and descriptions are honest but grain is a natural product — colour, texture and aroma vary by season and harvest. That variation is the product working correctly, not a defect.
Orders
Placing an order is an offer to buy. It's accepted when our team confirms it with you. We may decline an order — if we can't reach your pincode, if a grain has run out, or if something looks fraudulent — and if we do, nothing is charged.
Prices and payment
Prices are in Indian rupees and include applicable taxes. We may change prices, but never after you've placed an order.
You choose UPI or cash on delivery. Nothing is charged on the website itself — our team confirms your order personally and collects payment then. If a price is obviously wrong through our error, we'll tell you and let you decide, rather than quietly charge it.
Freshness, honestly
We mill within 24 hours of your order and print the date on the pack. Freshly milled whole grain is at its best for roughly 30–45 days, and 3–4 weeks for millet flours. Stored in a warm or damp place it will turn faster, and that part is out of our hands.
What we don't claim
Nothing on this site is medical or dietary advice. We describe our process, quote traditional concepts as traditions, and name a source whenever we cite a figure. We do not claim any flour treats, prevents or manages any condition. If you're managing a health condition, your doctor outranks us.
Our content
The writing, photographs and design here are ours. Quote us with a link — we'd like that. Don't republish an article wholesale as your own.
Liability
If we get something wrong, our responsibility is to replace the order or refund what you paid for it. Check the pack for allergens before eating: we mill wheat, millets and pulses on the same premises, and we clean between grains but cannot guarantee an allergen-free environment.
Governing law
These terms are governed by the laws of India, and the courts of Madhya Pradesh have jurisdiction.
Changes
If we change these pages we'll update the date at the top. Material changes to how we handle your data will be flagged on the site, not slipped in quietly.